Today, interpersonal communication is defined as the exchange of information between two or more individuals. In the interpersonal communication process, one person transmits information while others receive the information and submit feedback of some kind to the sender acknowledging receipt of the transmitted message. This process usually occurs hundreds, if not thousands of times every day between you and the people with whom you interact on a daily basis.
Our interactions and message transmissions occur both verbally and non-verbally. We use vocabulary, vocal inflection, volume, silence, speed and pace as our “verbal” tools. Facial expression, eye contact, gestures, posture, cultural social queues, and proximity make up some of the non-verbal tools at our disposal.
With so many cogs in the interpersonal communication “wheel”, it’s inevitable that sometimes this communication process will go awry. Misunderstandings often occur and sometimes it seems like other people just don’t understand us or what we’re trying to say. We can be accused of saying things that are insensitive, hurtful, even mean and unkind when our intent was never to be anything but helpful and honest, especially when we are not sensitive to our emotional intelligence (EQ).
If you feel that you need to be better understood or that you don’t know how to have effective and clear conversations and interactions with others, then we can help! After an initial interview with you to learn about your challenge areas, we help you develop interpersonal communication skills and tools that enable you to be a highly-effective communicator in your personal and professional lives.
Contact us today and let’s get started honing your interpersonal communication skills so that EVERY interaction turns out right!